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Message to remind about appointment

By Wells Journal  |  Posted: November 01, 2012

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Weston Area Health NHS Trust has introduced a text reminder service to prompt patients to attend their appointments.

Patients will receive a text message two days before their appointment. Weston has between 550 and 600 Did Not Attend (DNA) patients every month. Reducing these missed appointments is in everyone's interest to save both time and money.

The hospital is asking patients to check that their mobile phone number is on their medical records so they can benefit from the new service, which is proving popular.

Other successes for the trust this autumn include pathology accreditation and improvements in the quality of hip fracture care. The Pathology Department (where diagnostic tests are carried out) underwent a four-day Clinical Pathology Accreditation inspection and were successfully re-awarded their accreditation.

A report published by the National Hip Fracture Database reflected improvements in the quality of hip fracture care at Weston General Hospital over the past 12 months.

The number of hip fracture patients who were admitted to orthopaedic care within four hours went up from 52.8 to 68.4 per cent.

The number having surgery within 48 hours was up from 83.1 to 84 per cent and their overall length of stay in hospital was down from 16.6 to 15.3 days – well below the national average of 20.2 days.

Weston Area Health NHS Trust chief executive Peter Colclough said: "We are very pleased that all these achievements and innovations are very patient-focussed and are genuinely helping us to deliver improved services to our patients every day.

"It is always gratifying when your work is recognised as being of a high standard by external parties and these successes reflect very well on our hard-working and dedicated staff."

Weston has been selected as the first pilot site in England for the Productive Outpatients programme.

It is a 24-week programme delivered by University College London Hospitals, working with NHS Elect and the NHS Institute.

Weston was chosen to pilot the programme because its Outpatients Department was judged to have forward-looking and dedicated clinical teams.

The trust has also revamped its website www.waht.nhs.uk to improve access to information and make it easier for patients to give feedback and is contactable through Twitter via @westonnhs.

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